FAQ

For payments via GCash or Bank Deposit, please answer this form for us to confirm your payment>> Google Forms

For Cash on Pick Up orders, please send us a message via Facebook Messenger , txt or Viber via 0956 917 7133

  • Messenger Link>> m.me/newtimescomputer.com

NOTE: Without proof of payment, we will count your order as canceled within 3 business days.

Yes! We do have a physical location for warranty claims and pick ups.

An appointment is required to enter our store.

Please click this link to book an appointment or go to our Facebook page @newtimescomputer.

You may access our free shipping terms and services here.

Manual Link here>>https://newtimescomputer.com/free-shipping-terms-and-condition/

For shipping inquiries, please click here.

Manual Link here>> https://newtimescomputer.com/7-days-return-policy/

For return inquiries, please click here.

Manual Link here>> https://newtimescomputer.com/7-days-return-policy/

For warranty claims, please click here.

Manual Link>> https://newtimescomputer.com/warranty/

We have online stores both on Shopee and Lazada. You may check there if it is available for purchase.

  • Shopee Link>> https://shopee.ph/newtimescomputer
  • Lazada Link>> https://www.lazada.com.ph/shop/times-computer/

We also accommodate orders through Facebook, please send us a message via our messenger

  • Messenger Link>> m.me/newtimescomputer

Yes, we accept pre orders if the item still available. A non-refundable down payment of 50% is required to confirm order to be paid with 3 business days, or less, whichever is closer to the pre-order period.

We reserve the right to cancel the order if no proof of payment within 3 business days.

Once the unit is available, the customer is given 7 business days fulfill the second 50% payment to be paid via:

  • Cash on pick up
  • Cash on delivery
  • GCash
  • Bank deposit (subjected to clearing)

Non-payment of the 50% payment after 7 business days will result to the item being canceled and the first 50% non-refundable.

We accept Cash, GCash or bank deposit.

We can also offer COD (cash on delivery) for on hand units and for locations within Metro Manila.

We may require an initial deposit for large quantity orders.

We do not accept: Credit cards, debit cards, cheques and installments.

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