1. Delivery & timeframes
We ship orders after payment is confirmed. Typical handling is 1–2 business days before handover to the carrier.
- Standard delivery — Usually 3–7 business days within metro areas after dispatch; outlying areas may take longer.
- Express options — Where offered at checkout, expedited services aim for 1–2 business days after dispatch.
- Tracking — You will receive a tracking link by email or SMS when your parcel ships. You can also view status from your account order details.
2. Shipping fees & free shipping
Rates are calculated at checkout based on weight, dimensions, and destination. Any free-shipping threshold or promotion is shown on the cart and checkout pages and applies before taxes where applicable.
3. Address & failed delivery
Please ensure your shipping address is complete and reachable. If a courier cannot deliver due to an incorrect address, no safe place to leave the parcel, or repeated failed attempts, the shipment may be returned to us. Additional redelivery fees may apply.
4. Returns eligibility
You may request a return or exchange in line with the rules shown at checkout and below:
- Change of mind: Philippine law does not generally require a return where a product has no defect. We may voluntarily accept unused products in original packaging only when a return window is stated on the product page or order confirmation.
- Defective, damaged, lost, or incorrect item: contact us promptly with your order details and available photos. Remedies may include repair, replacement, refund, or another remedy under the Consumer Act and Internet Transactions Act.
- Certain items may be non-returnable for hygiene or licensing reasons where disclosed on the product page.
5. How to start a return
Use your account order history to request a return where self-service is enabled, or message our team with your order number and reason. Approved returns receive instructions and, where applicable, a prepaid label or return address.
Order questions: contact@newtimescomputer.com (include your order number). Website: https://newtimescomputer.com
6. Refunds
Once we receive and inspect your return, refunds are issued to the original payment method when possible. Processing can take several business days after approval, depending on your bank or card issuer.
Return shipping for change-of-mind may be deducted from the refund where our policy states a customer-paid return fee.
7. Damaged or missing items
If your parcel arrives damaged or items are missing, notify us within 48 hours of delivery with photos of the outer box, inner packing, and affected products. We will work with you and the carrier to resolve the issue.
8. Legal & statutory rights
This summary does not restrict remedies available under Republic Act No. 7394 (Consumer Act of the Philippines), Republic Act No. 11967 (Internet Transactions Act of 2023), their implementing rules, or other applicable Philippine law.